Concierge
Risk digitization
Accelerate digitization across your intake
Broker, insurers and reinsurers are not in control of where requests from trading partners arrive. Intake channels contain a variety of request types and scarce capacity is absorbed identifying the nature of each request and how it should be decisioned. Concierge identifies every request from new business, to renewals, to endorsements, to claims and matches it to the correct digitizer, enabling brokers, insurers and reinsurers to digitize at scale across their intake. Interactions that contain multiple requests are identified - for example, multiple quote requests for different lines of business, or multiple claim documents - and matched to the correct digitizers. The Cytora platform makes it easy to add new request types using natural language expanding the breadth of digitization across the intake.
Classify broker objectives
Interaction-level classification
- Define transaction types using natural language
- Classify interactions by request type, whether by product line, transaction type, or more
MULTI REQUEST INTERACTIONS
Multi-labelling and objective mapping
- Identify interactions containing multiple requests and create individual requests for each one
- Identify contained files and package only the relevant files with each created request
FAQs
Learn more about Concierge and request-level file classification
Brokers tend to send multiple requests to the same inbox across different transaction types (including new business, renewals, mid term adjustments) and lines of business. Concierge Center automatically classifies each request and matches it to the correct digitizer.
Concierge enables wholesale brokers, insurers and reinsurers to direct trading partners to send all submissions - regardless of the transaction type or line of business - to a single inbox, enabling multi-tiered operating models which place broker experience at the centre.
When brokers communicate multiple client needs at a single point of time in a single interaction, Cytora separates them and matches to them to correct digitizers enabling insurers to digitize at scale across every request in the interaction.
Like the rest of the Cytora Platform, Concierge is configured entirely in natural language, meaning fast time to value, high scalability and no requirement for extensive technical resources or teams. Clients have control to evolve and expand the request types within their Concierge - without constraints or dependencies.
What our customers say
“
Cytora will enable us to grow our scale across our specialist markets, embed and reinforce a data-driven culture and empower our underwriters to provide better service to customers and brokers.”
Commercial Director
Contact form
Classify broker objectives with Cytora
