Upgrade your digital risk processing skills

About the Academy

What you will learn in this training programme

The Risk Flow Academy is the one-stop learning platform for commercial insurers transitioning from manual to digital workflows. It offers all the essential resources to accelerate digital transformation, ensuring improved efficiency, enhanced control over risk selection, superior service, and a competitive market advantage. Join us to master the skills needed for success in the digital era of insurance.

Latest lessons

Cytora Configuration of Classification and Extraction

This lesson is a deep dive on how classification, taxonomy and extraction can be set up in the Cytora platform

Accuracy in Classification

This lesson will explore how to achieve accuracy of classification, how it’s calculated and used, and the concept of ground truth and its importance in evaluating model performance.

This lesson will explain how to define taxonomy and the three key levers that are used to achieve successful outcomes.

Achieving an Optimal Taxonomy

This lesson dives into what makes an essential strategy for effective taxonomy optimisation.

Automated LLM (Large Language Models) Driven Technology

This lesson provides an explanation of a key technology in auto-classification - Large Language Models

Introduction to Classification

In this lesson you learn the concept, challenges and objectives of Classification when using the Cytora platform and its integration into insurance operations

Triage in Classification

This lesson explores the concept of triage and how it plays a crucial role in classification.

Application Programming Interface (API)

This lesson introduces the Application Programming Interface (API) method, explaining what API is and why it's Cytora’s preferred method.

Fully Digitised Intake

This lesson concludes Module 1 with the concept of fully digitised risks, prepared for assessment, highlighting the culmination of the digitisation process facilitated by Cytora.

How the Input process begins

This lesson focuses on inputs into Cytora, beginning with an overview of the ingestion process.

This lesson discusses the various intake methods, including central destination and sending risks via mail to Cytora File address.

Challenges experienced in receiving and collecting items

This lesson delves into challenges encountered when sending items - including issues related to uniformity, documentation, and classification by type.

This lesson introduces you to the Cytora platform where we will examine - at a high-level - the early stages of digital risk processing within the Cytora platform.

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The Curriculum

Risk Flow Academy

Designed for commercial insurance professionals, Risk Flow Academy offers in-depth training on digitizing submissions, designing schemas, and integrating data sources into digital workflows. The Academy provides everything from simple explainers on how to digitise core workflows to accelerate business objectives, to key sources of value, typical integration patterns, and comprehensive documentation.

The training is led by our industry-leading customer success team, who bring unmatched expertise and hands-on experience.

Explore the curriculum

Module

1

:

Intake Method

coming soon

Module

2

:

Classification

coming soon

Module

3

:

Validation

coming soon

Module

4

:

Extraction

coming soon

Module

5

:

Data Sources

coming soon

Module

6

:

Risk Flows

coming soon

Module

7

:

Schema

coming soon

Module

8

:

Outputs

coming soon

Are you a Cytora customer?

Reach out to your Customer Success Manager about in-person training

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Upgrade your digital risk processing skills

What you will learn in this training programme

Risk Flow Academy

Are you a Cytora customer?

Reach out to your Customer Success Manager about in-person training

Customers