Risk digitization for claims

For Claims

Digitize your claims intake

Commercial insurers, brokers and MGAs receive heterogeneous and unstructured claim submissions across all lines of business. Claim submissions arrive from multiple disparate parties including claimants, law courts, hospitals, auto repair shops and many other parties. The Cytora Platform digitizes your entire claims intake with out-of-the-box schemas across all claim submission types. The Cytora platform is LLM-powered and does not require training, enabling fast and scalable enterprise deployments. With Cytora, clients control the entire digitization process, enabling them to author their view of risk and accelerate claims adjudication.

Use Cases

Every aspect of your claims intake

Multi modal

Digitize and process any type of input
Multi-modal support includes text, image, audio and video files
Convert all submission input modalities to your view of risk

Multi-language

140+ languages supported out of the box
Platform can be configured in any language supporting global enterprise deployments
Configure your schema in one language and digitize submissions across any supported language to accelerate global standardization across lines of business

File Size

Supports all file types across the commercial and specialty insurance intake
Supports file sizes with over 100,000 repeating fields
Chain of thought reasoning provides full provenance and explainability

Benefits

Uplift premium and improve combined ratio

30%

Uplift in premium growth

Create new capacity to quote more, bind more and service more of the right risks

Improve

Underwriting margins

Improve loss ratio by up to 3pp through superior control over risk selection and decisioning

Transform

Broker service

Improve broker experience by halving turnaround time across the whole risk lifecycle

Example Flows

Flexible across your intake

Clearance

Streamlined clearance flows enable detection of duplicate submissions, match brokers to broker licenses and connect new submissions to current in-force customers.

Clearance

Claims Triage

Claims are triaged based on the operating model, matching claims complexity to different processing modes that enable faster processing and more efficient claim adjudication

Claims Triage

Adjudication ready claims

Cytora enables claims teams to receive adjudication-ready claims with streamlined processing workflows, accelerating decision-consistency, efficiency and turnaround time.

Adjudication ready claims

Straight-through processing

Straight through processing flows enable low complexity risks to receive accelerated review and be automatically quoted without consuming underwriting capacity.

Straight-through processing

Downstream system routing

Risks are routed to the right downstream systems including policy administration, CRM, pricing engines and other downstream systems, eliminating rekeying across the workflow.

Downstream system routing

What our customers say

“

This partnership is part of our strategic investment in digital capabilities to help Arch deliver exceptional underwriting and profitable growth. Cytora will help us streamline key workflows, ensure more consistent execution and deliver a world-class experience to our brokers and clients.”