25
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09
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2025

Transforming risk in insurance: lessons from Cytora's journey

In the latest episode of the InsTech podcast, Richard Hartley, CEO of Cytora, sat down with Matthew Grant to discuss Cytora's bold new chapter following its acquisition by Applied Systems.

Highlights from the conversation:

1. Why understanding the unstructured nature of risk at source is key to transforming underwriting workflows

2. How Cytora rebuilt its platform around generative AI — and why they were willing to throw out what was already working

3. Lessons from expanding into the US early and building credibility with major insurers

4. The importance of being agnostic to input but opinionated on risk output — and why standardisation is the wrong goal

5. How resilience, optimism and the right team culture helped the company push through tough decisions and reach scale

Listen to the full conversation below.