The future of commercial insurance

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Built for commercial insurance

In today's competitive
landscape, customer and broker
expectations are changing

Speed, convenience and consistent control over risk selection and decisioning matter most. To meet these expectations, insurers must leverage the right technology to provide the experiences that brokers and customers demand. Cytora is the risk digitization platform for commercial insurance giving insurers unparalleled control over how they digitize the risk intake they receive from trading partners driving improved premium growth, profitability and service across all lines of business. The Cytora platform is LLM-powered and uniquely configured for each insurer accelerating competitive differentiation.

Use Cases

Every aspect of your intake, covered

New Business

  • Digitize the new business intake
  • Out of the box schemas across all lines of business
  • Pre-integrated data sources to support clearance, client accumulation and risk evaluation

Claims

  • Digitize the claim submission intake including FNOL and post FNOL
  • Out of the box classification across all claim submissions types
  • Out of the box claim schemas supporting intake to adjudication

Mid Term Adjustments

  • Digitize the MTA intake
  • Out of the box schemas
  • Pre-integrated data sources to support clearance, client accumulation and risk evaluation

Renewals

  • Digitize the renewal submission intake
  • Integrate with systems of record to identify field values that have changed in the policy term
  • Pre-integrated data sources to identify changes in risk across the policy term
Risk Intake
Claims

Risk Digitization

Risk travels unstructured and heterogenous through the value chain while risk data – required to turn submissions decision-ready - is dispersed across many different internal and external data sources. Cytora digitizes the entire intake, manages all request types from new business to claims and turns them decision-ready by digitizing submission, internal and external data sources.

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Risk Flows

Effective risk workflows evaluate and move risks for decisioning without absorbing capacity, enabling insurers to scale risk volume and improve control over target portfolio shape. Cytora's LLM-powered flows activate risk professional time based on powerful conditionality including confidence thresholds, enabling customers to accelerate quotes, adjudicate claims and pre-populate downstream systems.

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Portfolio Enhancement

Risk and market dynamics are changing at an accelerating rate requiring senior management achieve visibility over risk workflows and synchronize front line activity with target portfolio shape. Cytora reveals the shape of your risk flows, continuously detects subtle changes in shape and guides adjustments to front line actions to accelerate target portfolio.

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Benefits

Uplift premium and improve combined ratio

30%

uplift in premium growth 

Create new capacity to quote more, bind more and service more of the right risks

Improve

underwriting margins

Improve loss ratio by up to 3pp through superior control over risk selection and decisioning

Transform

broker service

Improve broker experience by halving turnaround time across the whole risk lifecycle

AI-first

Powered by Generative AI

Commercial insurance involves many request types - from new business to renewals to claims - spanning hundreds of lines of business globally. Cytora is powered by Large Language Models, pretrained to commercial insurance, unlocking fast and scalable deployments which generate measurable benefit realization.

Control

Configure line of business schemas in natural language giving you control to shape your unique view of risk, expand schemas in a self service approach and accelerate competitive differentiation.

Scalable

Zero training required unlocks rapid go lives, measurable ROI and unlocks parallel deployments across multiple intake workflows, countries and lines of business. 140+ languages supported out of the box.

Secure

ISO certified with built-in enterprise grade security. Cloud deployments are managed, standardised, tested, and audited, with robust access controls that fluently scale to meet customer demand.

Integrate

Integrate your risk data providers

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Awards

Award-winning technology

Risk flow center

Everything you need to start and continue your transformation

Evolving from manual workflows to digital risk flows requires cross-functional collaboration and buy-in from key stakeholders. Risk Flow Center is designed to equip your organisation with all the necessary resources to accelerate the digital transition and ensure success on the path to becoming a digital-first insurer. From simple explainers of how to digitize core workflows to accelerate business objectives, to key sources of value, to typical integration patterns, through to documentation.

Latest materials

Podcasts

Testimonials

Trusted by the world's top insurers

Jon-Paul Jones

Chief Operating Officer

Cytora’s digital risk processing platform allows us to drive efficiency and effectiveness across our underwriting workflows, providing our brokers and customers better, faster service and enables us to have a more competitive, scalable and data-driven proposition for our commercial clients across the globe.”

Jon-Paul Jones

Chief Operating Officer

Troy Dehmann

Chief Operating Officer

We are investing in digital capabilities to unlock scalable growth, Cytora enable us to streamline key workflows enhancing efficiency and effectiveness and further developing how we use data to drive decision making across the group and accelerating our profitable growth.”

Troy Dehmann

Chief Operating Officer

Neil Galjaard

Managing Director

At Markel, we are committed to giving brokers and clients enhanced service levels and Cytora will enable us to create capacity to effectively grow our scale in our key sectors and enable our underwriters to provide further enhanced service to customers and brokers.”

Neil Galjaard

Managing Director

Discover Digital Risk Processing

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